The paper discusses the interrelation between emotional intelligence (EI) and work performance of Ibis Hotels employees in Russia. EI is a widely discussed topic recently, and many implications of it on the individual’s private life and work can be identified. It is important to understand the nature and practical application of such a concept as EI and its influence on the job performance of employees on different levels in hospitality organization, however the empirical research in this particular area is limited.

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Employee engagement is one of the most important issues in HRM as it closely relates to effective management and business success. Due to the scarce number of research on employee engagement based in specific hotels, this research aims to assess the effectiveness of promoting employee engagement based on the case of InterContinental Hong Kong.

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The contribution of employee performance in the success of hospitality business cannot be repudiated. It is vital for the organisation to have a good understanding on what exactly the meaning of employee performance management (EPM) and how its work. Identifying the specific expectations of employees, the dimensions of employee performance management system

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The hospitality industry has become a fast growing industry in worldwide. Many hospitality companies are become internationalize and increasing in diversity workforce within the companies. This paper will be evaluating on how an appropriate in managing cultural diversity that impact the development and maintenance of effective workforce relationships in an organization. As multicultural employees have played a significant role for the international hotel operation,

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As cultural diversity in the world grows and nurtures, it will be evident that every organisation would have an element of diversity. However, wouldn’t that turn diversity in to uniformity? In keeping with this theme, diversity in the future would then mean that an organisation has no diversity. The bigger issue at hand would question the feasibility or possibility of managing cultural diversity.

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The purpose of this study is to discover “The importance of service marketing to increase numbers at industrial heritage Irish attractions”. Firstly, the relevant literature was studied in a bid to clearly understand the topic in question. The researchers’ critiques the marketing techniques adapted by the old Jameson Distillery, the Guinness Storehouse, and the old Bushmills Distillery, the industrial heritage attractions focused on for this study. A clear understanding of the role of a Brand Ambassador was obtained and, through surveys answered by current Jameson Ambassadors and an interview with the marketing manager at the Old Jameson Distillery

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Coach tourism is a huge part of the Irish tourism industry. Coach tourism in the Shannon region (Counties Clare, Limerick, North Tipperary, North Kerry and South Offaly) appears to be a lucrative sector. However, the reality is that the industry has witnessed a rapid decline in visitor numbers since the industry high in 2006. It was clear something needed to be done to understand coach tourists and the reasons for the decline in the sector.

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Over the last two decades, quality management has been the most common approach to manage the operations improvement. Nonetheless, there is a huge controversy that whether quality management is able to maintain and improve the performance quality standard effectively. The effectiveness of quality management is highly influenced by cultural values. Quality management may not be effective in certain countries because of different cultural values.

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